Frequently Asked Questions – Troubleshooting FAQ

Signal

What can interfere with my satellite signal?

The most likely culprit would be the weather. Sometimes snow, ice, or heavy rain may cause a momentary disruption in satellite signal strength. However, DISH Network boasts a 99% signal reliability rating that ensures you can watch what you want, when you want!
Over time, you may also find that trees have grown and have blocked some of your downlink signal from being received. If this is the case, simply trim back the tree branches and your signal will be as strong as the day your satellite was installed.
 

How does weather affect my satellite?

Sometimes snow, ice, or heavy rain may cause a momentary disruption in satellite signal strength. These disruptions should be momentary and temporary. Most customers find that their signal returns in seconds.
 

Will losing a signal affect my DVR recordings and playback?

If your dish is unable to receive a signal, you will be unable to record your programming. However, playing back an already recorded program will not be affected by a lost signal.
 

If I get a signal loss message, is there anything I can do?

Look around your satellite dish to see if there is anything that could be interfering with your signal. Clear away any fallen branches or leaves to attempt to clear out the dish itself. Of course, we do not recommend doing so in inclement weather.
 

Receivers

How do I adjust the internal volume of my receiver?

You can adjust the internal volume of the receiver by using the volume controls on your remote. The up and down volume buttons on your remote will raise or lower the volume coming out of your receiver.
 

What if my receiver will not power on?

Reset your receiver by unplugging it from the outlet or power strip and then plugging it back in. If this doesn't solve your problem, you may want to check other devices that are plugged into the same outlet or power strip, as it may be a problem with one of these devices or the strip itself.

What should I do if my receiver locks up?

Unplug your receiver for 30 seconds to reset it. Plug it back in and let it boot completely before pressing any buttons on the receiver or the remote. On occasion, you may have to perform this twice to get a full reset.

HD/DVRs

Will losing a signal affect my DVR recordings and playback?

If your dish is unable to receive a signal, you will be unable to record your programming. However, playing back an already recorded program will not be affected by a lost signal.
 

Audio

What should I do if I have low (or no) audio?

You should attempt to raise the internal volume on your receiver and increase the volume on your TV. You may also want to reset your receiver in case the audio processing has stalled.
 

What should I do if I have delayed audio?

You will need to turn off your TV and receiver. Try turning your TV on first, then your receiver. This should power the devices on in the correct order.

Other/Contact

How does weather affect my satellite?

Sometimes snow, ice, or heavy rain may cause a momentary disruption in satellite signal strength. These disruptions should be momentary and temporary. Most customers find that their signal returns in seconds.
 

What causes blackouts?

Blackouts occur when programming is unavailable in your area. There is usually a conflict between a local broadcast and a national broadcast of the same event. Most times, these are sporting events.
 

What should I do if my screen is black, blue, or snowy?

Try to reset your receiver. Unplug it for at least 30 seconds, then plug it back in again. Doing this may repair the connection with your satellite dish.

What can I do if my remote is not responding?

Attempt to change the batteries or simply remove the batteries for a minute. This will help to reset the remote.
 

What should I do if I'm missing some channels?

Try to reset your receiver. It will update the program guide and reset the satellite input signal.
 

What can I do if there is no channel information?

You will want to reset your receiver or connect your receiver with a phone line or Ethernet cable.
 

What should I do if I can't get my caller ID to display?

Double check that your phone line is connected to your receiver properly. Also, you need to have caller ID enabled from your phone company to order for this feature to work.
 

What if I forget my Personal Identification Number (PIN) or password?

You will have to contact DISH Network directly to have them reset your PIN or password. You can reach DISH Network’s technical support at 1-800-823-4929.
 

Where can I find help for Sling Media?

You can call DISH Network at 1-800-823-4929 or visit Sling Media Support
 

Who should I call if I have any further questions about or problems with DISH Network?

Any additional questions can be answered by DISH Network at 1-800-823-4929.