SkyView Services, your hometown Dish Network and DirecTV Connection.

 

Frequently Asked Questions – Account/Billing FAQ

Contracts

Do I have to have a contract through DISH Network?
Yes. You will have to agree to maintain programming and service from DISH Network for a determined amount of time in order to take advantage of specials and offers.
How long do I have to maintain my contract?
The length of the contract will depend on the programming and promotions that are available to you. When you call to sign up for DISH Network, the terms and conditions of the particular programming packages and promotional discounts will be disclosed to you. These terms can also vary depending on your credit score, so it is impossible to predict what it will be for each customer.
Do I ever have to renew my contract?
You do not have to renew your contract if you do not want to. You will have the option of renewing your contract when it expires.
Does adding HD or additional programming affect my contract?
Making programming changes to your contract can affect its length. Adding additional services at their normal cost will usually not extend your contract. If you lower your programming level, you may have to reset your contract or pay an additional fee if you drop below minimum programming levels (as dictated by your initial contract). If you take advantage of certain promotions that are available to current customers, you may have to sign a new contract to get the promotional pricing.
How do I end my contract early?
You will have to contact DISH Network directly at 1-251-580-0160 to discuss ending your contract early. You will have to pay an early termination fee to end your contract early.
What happens to a DISH Network account when someone dies?
Those in charge of the estate should contact DISH Network directly at 1-251-580-0160 to discuss terminating the account. DISH Networks customer service representatives will be happy to delicately handle this situation for you.

Billing Options

How does DISH Network billing work?
You can sign up for automatic payments, pay your bill with cash with select services, pay with credit or debit card, or pay by check. Details on all of these payment methods can be found on DISH Networks site. SkyView Services is unable to process payments for DISH Network service.
What are partial-month billing charges?
When you change your programming in the middle of a billing cycle, you will be billed for only the time that you had each level of programming. Partial-month billing allows you to be billed accurately, rather than wait until the end of the month to see these changes reflected.
Can I pay my bill by cash, check, or credit card?
Yes, you can pay your bill by any of these methods. To learn the steps to do so, please visit DISH Networks website.
Can I pay my bill online?
Yes, you can pay your bill online using debit/check card, credit card, or check. Please visit My Account from DISH Network to set up payments. SkyView Services is unable to process payments at this time.
Does DISH Network accept automatic payments?
Yes. You can set up automatic payments using your debit/check card or credit card using DISH Networks AutoPay, which can be found in their Customer Support Center or on channel 100 on your receiver. Electronic Funds Transfer service is also available using your checking or savings account. You can sign up for EFT payments using the check box on your most recent bill. You will have to include a canceled check along with your payment coupon. Additional information on both of these services can be found here.
What number do I call if I have questions about my bill?
If you have questions regarding your DISH Network bill, you should contact DISH Network by phone at 1-251-580-0160.

DISH Online

Can I activate my DISH Network account online?
No. You will need to call DISH Networks Customer Support Center at 1-888-686-2388 to activate your service. They are available to take your call 24 hours a day.
Can I access my account online?
Yes. To access your account online, visit My Account from DISH Network.
Can I pay my bill online?
Yes, you can pay your bill online using debit/check card, credit card, or check. Please visit My Account from DISH Network to set up payments. SkyView Services is unable to process payments at this time.

Account Access

Can I activate my DISH Network account online?
No. You will need to call DISH Networks Customer Support Center at 1-888-686-2388 to activate your service. They are available to take your call 24 hours a day.
Can I access my account online?
Yes. To access your account online, visit My Account from DISH Network.

Fees

Are there any hidden fees when subscribing to DISH Network?
At the time that you sign up for DISH Network, all of the fees associated with service will be disclosed to you. These fees will also be laid out for you in the Terms and Conditions. Make sure that you pay close attention to what the customer service representative tells you when you agree to DISH Network service as they will identify and price each aspect of DISH Network service.
What is a Service Access Fee?
The Service Access Fee is assessed on accounts that do not maintain a basic level of programming. These situations usually involve very specialized programming choices which cost more for DISH Network to deliver than basic programming. This small charge allows customers greater access to programming choices while keeping everyday costs low.
What are your tax policies and do they depend on customer location?
Sales and excise taxes will be applied to your DISH Network account in most cases. The rate of such taxes will depend on your location and will be clearly identified on your monthly bill.
Are there any cancellation fees from DISH Network?
Yes. There is a fee to cancel your contract with DISH Network. Currently, the early termination fee is $17.50 for every month left in your commitment.

Upgrades/Cancellations

Does adding HD or additional programming affect my contract?
Making programming changes to your contract can affect its length. Adding additional services at their normal cost will usually not extend your contract. If you lower your programming level, you may have to reset your contract or pay an additional fee if you drop below minimum programming levels (as dictated by your initial contract). If you take advantage of certain promotions that are available to current customers, you may have to sign a new contract to get the promotional pricing.
How do I end my contract early?
You will have to contact DISH Network directly at 1-251-580-0160 to discuss ending your contract early. You will have to pay an early termination fee to end your contract early.
Are there any cancellation fees from DISH Network?
Yes. There is a fee to cancel your contract with DISH Network. Currently, the early termination fee is $17.50 for every month left in your commitment.
Do I have to return DISH Network equipment when I end my service?
If you leased your equipment rather than purchased it, yes, you will have to return it. You will be informed on the status of your equipment when you call to cancel your account. The customer service representative will remind you of the choices you made when you started your DISH Network service.
Who should I contact if I want to upgrade or cancel my DISH Network account?
Upgrade and cancellation requests can only be handled by DISH Network. You can reach them via phone at 1-251-580-0160.

Other/Contract

Does DISH Network offer emails or updates about changes to my account?
As a DISH Network customer, you have the option of providing an email address at sign-up through which DISH Network can contact you about your account, DISH Network services, and special offers. You will be able to change this address as well as some of the options associated with the information that DISH Network sends you.
What are your tax policies and do they depend on customer location?
Sales and excise taxes will be applied to your DISH Network account in most cases. The rate of such taxes will depend on your location and will be clearly identified on your monthly bill.
What happens to a DISH Network account when someone dies?
Those in charge of the estate should contact DISH Network directly at 1-251-580-0160 to discuss terminating the account. DISH Networks customer service representatives will be happy to delicately handle this situation for you.
Do I have to return DISH Network equipment when I end my service?
If you leased your equipment rather than purchased it, yes, you will have to return it. You will be informed on the status of your equipment when you call to cancel your account. The customer service representative will remind you of the choices you made when you started your DISH Network service.
Who should I contact if I want to upgrade or cancel my DISH Network account?
Upgrade and cancellation requests can only be handled by DISH Network. You can reach them via phone at 1-251-580-0160.
What number do I call if I have further questions about my bill or my DISH Network account?
Questions regarding your current DISH Network bill or your existing DISH Network account should be directed to DISH Network. You may reach them by phone at 1-251-580-0160.